Frequently Asked Questions
Expert answers to your computer memory and storage questions.
How do I know if a memory module is compatible with my device?
You can check your device's manual or motherboard specifications for the required RAM type (DDR3, DDR4, DDR5), speed, and capacity limits. Alternatively, use our 'System Scanner' tool or contact our support team with your model number for a guaranteed compatibility check.
What is the difference between ECC and Non-ECC memory?
ECC (Error-Correcting Code) memory is designed to detect and fix internal data corruption, making it ideal for servers and workstations. Non-ECC memory is standard for consumer laptops and desktops. Most consumer motherboards do not support ECC RAM.
Do you offer a warranty on A-Tech products?
Yes, all A-Tech Memory brand products come with a Lifetime Warranty against manufacturing defects. If your module fails due to a defect under normal operating conditions, we will replace it free of charge.
How long will it take for my order to ship?
Orders placed before 2:00 PM EST on business days typically ship the same day. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout if you need your upgrade sooner.
What is your return policy if I purchased the wrong item?
We offer a 30-day money-back guarantee. If you accidentally purchased the wrong specification, you can return the item in its original condition for a full refund or exchange it for the correct part.
Will installing new RAM void my computer's warranty?
In most cases, no. Upgrading RAM or storage is considered a user-serviceable part by most major manufacturers. However, we always recommend checking your specific manufacturer's warranty terms to be certain.